Frequently Asked Questions
How does Pocket Pay Connect to my Smart Device?
A: Pocket Pay connects through Bluetooth to your Smartphone or Tablet and uses the existing internet connection to communicate transaction information directly to the bank. You do not require an additional data plan or Sim card for Pocket Pay, saving you both money and time.
Can Pocket Pay process Debit cards as well as Credit cards?
A: Yes, Pocket Pay can process eftpos Debit (cheque and savings accounts), Visa and MasterCard Credit, as well as Amex, Diners and JCB Charge cards.
Can I enter Card details manually into Pocket Pay so I can process phone and mail orders?
A: Pocket Pay is designed to process transactions where your customer and their card are present. However, you are able to manually enter card details when you are unable to process the transaction due to a faulty card.
What devices does Pocket Pay work with?
A: Compatible devices include Apple iPhone 4S and above, iPad 3 and above, iPad mini, and iPod touch 5th gen and above, along with leading Android and Windows Smartphones and Tablets.
Do I need to have a bank account with a particular financial institution to use Pocket Pay?
A: No, you’re able to specify the bank account that your settlement funds will be deposited into. The only pre-requisite is that it must be an Australian Bank, and you must be the account holder.
Can I buy Pocket Pay outright instead of monthly rental?
A: Yes you can, however you won’t have the convenience of our hardware replacement service in the event of a terminal breakdown. Talk to our Sales staff to discuss the purchasing options available to you.
Does Pocket Pay accept Swipe and Chip cards?
A: Yes, you can accept Swipe and Chip cards and you will also soon be able to process Contactless cards.
Is there a minimum or maximum transaction value limitation??
A: No, there are no limits on accepting payment. However, refund limits that are designed to provide you protection are in place.
How long does it take for the money to arrive in my account?
A: Settlement will be deposited into your account 1-2 business days after the transaction has been processed, depending on your particular financial institution.
How long is the contract period for Pocket Pay?
A: Your contract period is outlined in your agreement.
How can I view my Pocket Pay transaction History?
A: You can log in to Cloud EFTPOS at any time to view your transaction history. You can also change terminal settings such as surcharging, make changes to your receipt header, email or reprint customer receipts and access transaction reporting. You will need your Cloud EFTPOS user name and password when visiting the portal at www.cloudeftpos.com
Is there a password for refunds?
A: Yes, refunds require a password. This provides an additional level of protection for your business.
Are there any hidden fees with the Pocket Pay system?
A: All our fees are fully disclosed in the Pocket Pay application form. While some providers will charge a minimum monthly service fee if you don't use your terminal during the month, for example if you go on holidays, we do not. If you need further information about our fees and charges, please speak to our friendly Sales staff on 03 8807 4445.
How secure is Pocket Pay if I accidentally lose it?
A: Pocket Pay is completely secure and sensitive information is not stored on the device. If your MT330 is lost or stolen please contact Quest as soon as possible and we will disable the device. The MT330 does not operate independently and needs to be paired with your Smartphone or Tablet to process transactions. All refunds also require a password to prevent unauthorised debits from your account.
Can Pocket Pay accept Contactless payments?
A: Pocket Pay can now accept Contactless payments. Get in touch with Quest Sales on (03) 8807 4445 to arrange an upgrade to your MT330.
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Quest Pocket Pay is a Registered Trademark of Quest Payment Systems Pty Ltd
Quest Merchant Services is a Registered Business Name of Quest Payment Systems Pty Ltd ABN 19 100 042 475
MT330 is available to approved merchants that meet credit approval criteria. The terms, conditions, fees and charges that apply to the use of MT330 are outlined in the Merchant Facility Application. MT330 Hospitality including discounted merchant rates is available to approved hospitality category merchants that meet credit approval criteria. The terms, conditions, fees and charges that apply to the use of the MT330 are outlined in the Merchant Facility Application.